Skip to content

Return & Refund Policy

Returns policy

What is Burkes returns policy ?

Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided that any returned goods are in a re-saleable condition, unused / unworn, in its original packaging and have original labels attached. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on certain medical, personal care items and baby formula products that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).

The following items cannot be returned within the terms of our refund policy:

  • Opened cosmetic products
  • Pierced earrings
  • Electronic vouchers
  • On Sale & End of line products.
  • Diet supplements & food
  • Baby formula
  • Medicines, including prescription medicines
  • Sexual health products
  • Pregnancy Tests
  • Medical devices such as Thermometers
  • Pharmacy Gift Vouchers

How do I return or exchange unwanted items ?

RETURNS BY POST OR COURIER

Please make sure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method.

If you return your purchase after this period but within 28 days, you will be refunded with a Burkes Pharmacy Voucher to the value of the returned items.

 

We are unable to exchange products by post. We do process exchanges in our stores, so you may bring your items to your nearest store for an exchange if you wish (see below).

 

RETURNING TO BURKES PHARMACY, NAAS BRANCH

Please bring the items you wish to return to Burkes Pharmacy, Naas, within 14 days from the day you receive them, to be refunded in full via the original payment method.

 

If you return your purchase after this period but within 28 days, you may exchange the item for other merchandise or a Burkes Pharmacy Gift Voucher to the value of the returned items.

 

When will I receive my refund ?

Once you cancel your order within 14 days following the date of receipt delivery and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging. Please allow up to 7 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).